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Privacy Policy

Your privacy is of the utmost importance to us.

Our Privacy Policy is a crucial element of our online wines and spirits shop. It describes how we collect, safe keep, manage, release, share, or even purge data when you visit or make a purchase from domainewinesandspirits.com.au (the “Site”). It also contains vital information about your legal rights, obligations, and possible solutions related to privacy, confidentiality, and personal data management. Please read the contents of this page carefully.

This Privacy Policy Statement was last updated on the 3rd of January, 2020.

As a general guideline, Domaines Wines and Spirits adheres to and is bound by the policies stated in the Privacy Act of 1988 and the Australian Privacy Principles.

1. WHAT PERSONAL INFORMATION DO WE COLLECT?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  1. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit www.cyber.gov.au/acsc/view-all-content/guidance/cookies-and-security.
  2. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  3. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and other information collected and/or required by PayPal and AfterPay), email address, and phone number.  We refer to this information as “Order Information.”

We also conduct different promotional campaigns in which we provide special offers like discounts, free or bundled items, gift vouchers, and more, in exchange for information like birth dates, email addresses of referred friends, age, and other preference types of data that we use to analyse our target customers’ behaviours and attributes. We refer to this information as “Buying/Promotional Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Buying/Promotional Information.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  1. Communicate with you;
  2. Screen our orders for potential risk or fraud; and
  3. When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Buying/Promotional Information to make upcoming promotional campaigns aligned to your preference and to only send you select marketing materials that you consent on receiving.

Collectively, these three sets of information help us carry out good customer service and after-sales support.

3. DO WE SHARE YOUR PERSONAL INFORMATION?

Yes, but under the strictest circumstances and only with trusted partners.

  1. We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: www.shopify.com/legal/privacy.
  2. Google Analytics. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout.
  3. Social Media Networks. Social media is an important component of our targeted marketing strategies and during our use of their platforms, we may need to share your information with them.
  4. Reputable and Trusted Partners. Joint marketing activities with other legitimate companies targeting the same customer demographics might require us to share your information. In such cases, the name of the company will be advertised heavily to inform you. Your information from their end will be covered by a separate Privacy Policy.
  5. Litigation and other Legal Purposes. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information that we receive, or to otherwise protect our rights.

4. CAN YOU CHOOSE NOT TO PROVIDE YOUR PERSONAL INFORMATION?

Yes. However, you might not be able to perform some actions on our website particularly purchasing a product.

This will also prevent us from sending you a more personalised marketing message or offer in the future.

5. WHAT OTHER DETAILS DO YOU NEED TO KNOW ABOUT OUR PRIVACY POLICY?

  1. Updating Your Profile and Other Related Information
    You can change your user details by logging in to your customer login from our store. This includes your name and address.
  2. Protecting Your Login Details
    • Your Login Details should be treated with the utmost confidentiality. Share at your own risk.
    • Should you need to retrieve your password or username, you will need to undergo a verification process to confirm your ownership on the account.
  3. Profile Deactivation
    • We may deactivate your account if we suspect that it is being used for malicious or illegal activities nor if there are any fraudulent transactions associated with the email address being used or with the name of the account owner.
  4. Profile and Information Deletion
    • We will only purge your information from our database through a written consent sent to hello@domainewinesandspirits.com.au.
    • For any other information previously shared to other parties, Domaine Wines and Spirits will not be responsible for the deletion of such information. You may need to get in touch with them directly to request deletion from their own database.
  5. Disclaimers
    • Domaine Wines and Spirits' presence online means that it is subject to continuous changes and updates that occur on the internet from time to time.
    • Computer viruses, computer or device malfunction, or any other issues resulting from accessing files or content from the website is outside our control. While we secure that the entire platform is safe and protected from any malicious files and content, we cannot guarantee the change in the characteristics of files during transmission. Upload and download information at your own risk.
    • We may modify or update our Privacy Policy at any time without any prior notice. All changes to our Privacy Policy and Terms of Service will be communicated to our target markets accordingly.

6. HOW TO REACH OUR SUPPORT GROUP?

If you have any questions, complaints, or claims concerning Domaine Wines and Spirits’ Privacy Policy, you may contact us through Contact Us page  or email us directly at hello@domainewinesandspirits.com.au. Please expect a response from us in 1 to 3 business days.

Alternatively, you can send us a direct message using our Facebook Page and Instagram Account.